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FAQ's

Shipping & Dispatch

All orders will be dispatched within 5 working days (unless order contains pre-order items), shipping time is on top of the dispatch time. If you need your order for a certain date please send us a message and we will advise if we can ship the parcel within the required time frame.

We are not responsible for any import or customs fees under any circumstances .

If customs/import fees are not paid and/or parcels are not collected from the sorting office etc, we will not offer a refund under any circumstances.

 

Sizing

Whilst most of our clothing is true to size, Korean brands are known for sometimes being on the smaller side so we would always recommend sizing up, especially if you want a roomier fit or are in between sizes. If you would like measurements for any items please send us a message and we will be happy to give these before you purchase.

 

Pre-order 

All items in this collection are available to pre-order only. We hope to have these items with you in less than 28 days however if there are any delays we will contact you.

Please note that if you order items that are already in stock at the same time, we will hold these until your pre-order items are available and we will ship them to you in one parcel.

Very occasionally some pre-order items go out of stock due to their popularity. If any item you have ordered becomes unavailable before you have received it, we will notify you and you will be refunded for that item immediately.

Once your order has been placed for a pre-order item/s these are ordered and shipped in especially for you and therefore we cannot cancel orders or offer refunds on these items